Standard delivery
- Free when you spend over £30 or £3 for orders under £30.
- Delivered within 2-4 working days from the date of dispatch.
- Smaller items will be delivered using Royal Mail 48. Larger items will be delivered by Fedex or ParcelForce.
- Delivery Monday to Saturday (excluding bank holidays).
- When using standard delivery, most of our customers are pleased by how quickly they receive their order but in busy times, dispatch time can be longer and shipping carriers can take longer to deliver. We ask that you allow at least 10 working days following placing your order before chasing it up. If it has not arrived after this timeframe, get in touch with us and we will do some investigating or send you out a replacement order.
Expedited delivery
- £6 for all orders.
- A fully tracked service, delivered within 1-3 working days, from the date of dispatch.
- Smaller items will be delivered using Royal Mail 24. Larger items delivered via FedEx or ParcelForce.
- Delivery Monday to Saturday (excluding bank holidays).
- When using expedited delivery, most of our customers are pleased by how quickly they receive their order but in busy times, dispatch time can be longer and shipping carriers can take longer to deliver. We ask that you allow at least 10 working days following placing your order before chasing it up. If it has not arrived after this timeframe, get in touch with us and we will do some investigating or send you out a replacement order.
Sheep Wool Insulation delivery
If we have the stock for your order in our warehouse, we’ll be able to send it out within a couple of days. However, if we don’t have enough stock in the warehouse, delivery can take up to three weeks. If you’d like to get an approximate timeframe for delivery before you order, feel free to get in touch with us. We can check our warehouse stock levels and provide you with information on delivery dates. If you’ve already purchased the insulation and haven’t received your order within three weeks, please get in touch with us on info@chimneysheep.co.uk.
Bespoke Chimney Sheep® delivery
If you have ordered a bespoke Chimney Sheep®, this will be dispatched within the estimated timeframe discussed when you place your order (seasonality causes this to vary month-on-month). These parcels are usually shipped using our expedited delivery service and should be delivered within 1-3 days of dispatch.